A practical migration guide for property managers: what to check in your Quadient contract, how the swap works day-of, and what residents actually experience.
Operators leaving Parcel Pending (Quadient) usually cite three things: slower support response as Quadient's multifamily focus has diffused, a resident app that trails Luxer One® in App Store and Google Play ratings, and no refrigerated locker option. If any of those match your situation, this guide walks through the switch.
Locker Solutions reviews your existing Parcel Pending (Quadient) agreement — renewal date, early-exit fees, hardware ownership. No cost, no obligation.
On-site or virtual survey to confirm locker mix, power requirements, and placement. You receive a written Luxer One® quote with Price Protection Guarantee.
Luxer One® units built to your community's spec. Financing and lease-to-own options available if you want to avoid capital outlay.
Locker Solutions provides email and SMS templates. Residents get 2-week and 2-day notice of the switch.
Old Parcel Pending unit removed, Luxer One® installed, tested, and activated within a single business day. Carriers notified and credentials issued.
Dedicated Luxer One® account manager reviews adoption, package throughput, and any resident issues. Ongoing 24/7 support baked in.
Get a tailored quote in under 24 hours — backed by our written Price Protection Guarantee.
Most Parcel Pending (Quadient) contracts run 36–60 months. Exit terms vary. In practice most operators either time the switch to their renewal window or negotiate a buyout when the labor and support savings from Luxer One® justify it. Locker Solutions can help review your contract at no cost.
Typical Parcel Pending → Luxer One® swap runs 4–8 weeks: 1 week for contract review and site survey, 2–3 weeks for hardware order, 1 week for install and resident onboarding. We schedule the swap so residents have less than 48 hours without a locker system.
Residents are notified 2 weeks ahead. During the physical swap window (typically a single day), carriers hold packages or drop at the leasing office. New Luxer One® credentials arrive by SMS and email the day of activation.
Yes. Luxer One® has established carrier relationships with all major carriers. We coordinate the carrier notification and credential provisioning as part of the install so there is no delivery gap.
Locker Solutions manages hardware removal and disposal or return-to-Quadient logistics depending on your contract terms. Your team does not have to coordinate with Quadient during the swap.
Luxer One® hardware pricing is comparable to Parcel Pending, and through Locker Solutions you get a written Price Protection Guarantee. Most switching operators cite lower ongoing service costs and faster support response as the bigger financial win.
Side-by-side multifamily locker comparisons
Local Luxer One® install & service