Luxer One® vs Hello Package
An honest 2026 head-to-head for apartment owners and operators. How Hello Package and Luxer One® compare on hardware, resident experience, support, and total cost of ownership.
What is Hello Package?
Hello Package (hellopackage.com) — Managed, staffed package-room service — Hello employees sort and hand off packages inside your building. Category: Staffed managed package room.
Where Hello Package does well
- Fully staffed model handles every parcel
- Easy with oversized items
- No hardware capex
Where Hello Package falls short
- Recurring monthly cost scales with package volume
- Limited to markets where Hello can staff
- Residents constrained to staffed pickup hours unless paired with a locker
- You never own the asset
Why operators choose Luxer One® instead
Luxer One® delivers automated 24/7 pickup with no staff requirement. For properties that want the best of both, Locker Solutions also offers our own managed package room service paired with Luxer One® hardware.
- Highest-rated multifamily resident app (App Store + Google Play)
- Indoor, outdoor, refrigerated, smart-package-room formats + daily package room management
- 24/7 Luxer One® support with written SLA
- Mature USPS / UPS / FedEx / Amazon integrations
- Written Price Protection Guarantee (Locker Solutions exclusive)
- 100% financing available
- Nationwide install and service in all 50 states
Ready to see a Luxer One® configuration for your property?
Get a tailored quote in under 24 hours — backed by our written Price Protection Guarantee.
Which should you pick?
Pick Hello Package if…
You're high-end buildings already paying for a 24/7 concierge.
Pick Luxer One® if…
You're operators who need round-the-clock pickup without adding payroll, or who want a hybrid (lockers + managed overflow) under one vendor.
FAQs
Is Luxer One® better than Hello Package for apartment package management?
For dedicated multifamily package handling, Luxer One® is purpose-built — indoor lockers, outdoor kiosks, refrigerated lockers, smart package rooms, and daily package room management — backed by a 24/7 support SLA and the highest-rated resident app in the category. Hello Package: Managed, staffed package-room service — Hello employees sort and hand off packages inside your building.
When does Hello Package make more sense than Luxer One®?
Hello Package is a better fit for high-end buildings already paying for a 24/7 concierge. Luxer One® is the better fit for operators who need round-the-clock pickup without adding payroll, or who want a hybrid (lockers + managed overflow) under one vendor.
What does Luxer One® offer that Hello Package doesn't?
Luxer One® delivers automated 24/7 pickup with no staff requirement. For properties that want the best of both, Locker Solutions also offers our own managed package room service paired with Luxer One® hardware.
How much does Luxer One® cost vs Hello Package?
Luxer One® indoor lockers start around $18,000 and scale to ~$45,000 for larger communities. Outdoor kiosks run $28,000–$65,000, smart package rooms $15,000–$38,000, refrigerated lockers $32,000+. Through Locker Solutions every quote is backed by a written Price Protection Guarantee.
Ready to see a Luxer One® configuration for your property?
Get a tailored quote in under 24 hours — backed by our written Price Protection Guarantee.
Get a Luxer One® quote with our Price Protection Guarantee
Same hardware. Better terms. One accountable team end-to-end.
Luxer One® install & 24/7 support in every US city — all 50 states
Wherever Hello Package would deploy, we deploy Luxer One® too. Locker Solutions is a Luxer One® National Premier Partner with nationwide install and 24/7 factory support coverage in every US city across all 50 states. The metros below are featured examples — dedicated local pages for our highest-volume markets — not a coverage map. If your city isn't listed, we still install there.
Luxer One® hardware we install and service
Real installations from properties we've quoted, installed, and supported. Every photo is genuine Luxer One® equipment — the same systems Greystar, Bozzuto, and Wood Partners trust nationwide.
Indoor Package Lockers 
Outdoor Package Kiosk 
Smart Package Room 
Refrigerated Lockers
Add On-Site Package Management to a new or existing Luxer One® system
On-Site Package Management is a staffed service you can add to a future Luxer One® locker or package room purchase — or bolt onto the system you already have installed, including hardware from another vendor. If you're weighing HelloPackage, this is the piece hardware-only comparisons leave out: someone physically on site during peak delivery windows. Most properties start with a few days a week and expand into peak season.
Trained staff, not more work for your team
Our on-site attendants log, sort, shelve, and release packages, so leasing and maintenance stay on their own jobs during peak delivery hours.
Catches what lockers can't
Oversize boxes, furniture, tires, multi-parcel orders, and grocery drops get handled by a person instead of turning a carrier away.
Scale by season, not by contract
Run a few days a week year-round, then add coverage for Prime Day, Black Friday, Q4, and student move-in — and dial it back after.
Returns, dry cleaning, and outbound
Outbound label scans, carrier pickups, and returns staging are handled at the property instead of piling up in the mailroom.
Already have lockers? You don't need to replace anything to add staffed coverage. We audit your current package flow, recommend hours and staffing, and can retrofit or expand Luxer One® hardware later if the volume calls for it.
Compare Luxer One® vs. alternatives
Side-by-side multifamily locker comparisons
- Luxer One® vs. ButterflyMXPackage lockers vs. intercom-first platform
- Luxer One® vs. Parcel Pending (Quadient)Resident app, support SLA, price protection
- Luxer One® vs. Fetch PackageOwned hardware vs. recurring per-unit fee
- Luxer One® vs. Assa Abloy lockersMultifamily resident UX vs. enterprise hardware
- Luxer One® vs. QTrakLockers vs. package-log software
- Luxer One® vs. SignifiMultifamily packages vs. enterprise ITAM/retail lockers
Apartment package lockers by city
Local Luxer One® install & service
- Apartment package lockers in New York, NY
- Apartment package lockers in Los Angeles, CA
- Apartment package lockers in Chicago, IL
- Apartment package lockers in Houston, TX
- Apartment package lockers in Dallas, TX
- Apartment package lockers in Austin, TX
- Apartment package lockers in Atlanta, GA
- Apartment package lockers in Miami, FL
- Apartment package lockers in Denver, CO
- Apartment package lockers in Seattle, WA
- Apartment package lockers in Washington, DC
- Apartment package lockers in Phoenix, AZ