Angela Heckathorn — On-site Package Management
National Manager — On-site Package Management
We manage your on-site package program: sorting, oversized handling, weekly audits, and overflow reduction, paired with any Luxer One® locker system or standalone package room.
About Angela
Angela Heckathorn is the National Manager for on-site package management, with 15+ years of multifamily experience across customer service, billing, and national account management. Angela began her career on the National team at For Rent and ForRent.com, and today she leads the day-to-day design of on-site staffing programs — coverage hours, oversized handling, weekly audits, and reporting — for communities nationwide. Property teams work with Angela when they want package chaos off the leasing office's plate for good.
Angela's Specialties
- On-site staffing design
- Weekly audits & reporting
- Oversized & grocery handling
- National account rollouts
On-site Package Management — what Angela configures
Scheduled On-site Coverage
Managed inbound sort, resident notifications, and overflow handling, scheduled 3 to 6 days a week to match your volume.
Oversized & Refrigerated Handling
Dedicated process for oversized parcels, grocery, and meal-kit deliveries that don't fit standard lockers.
Weekly Audits & Reporting
Weekly inventory audits, package-age reports, and month-end volume analytics delivered to property leadership.
Luxer One® Locker Pairing
Optional pairing with Luxer One® smart lockers so residents self-serve routine parcels and staff focus on exceptions.
Ready to see a Luxer One® configuration for your property?
Get a tailored quote in under 24 hours — backed by our written Price Protection Guarantee.
Why work with Angela on On-site Package Management
- 24+ years operating on-site package rooms nationwide
- One accountable program owner for your package operation
- Weekly audits and month-end analytics included
- Flexible coverage, from 3 up to 6 days a week
- Optional Luxer One® locker pairing for hybrid workflow
- Onboarding in 2–3 weeks from signed agreement
FAQs — On-site Package Management
How is on-site package management priced?
Pricing scales with package volume and required coverage hours, and we don't publish rates. After a short volume assessment we provide a tailored written quote for your property.
Does on-site package management replace our leasing team's package duties?
Yes, that's the point. We manage the package workflow so leasing agents stop losing 16–30 hours/week to package chaos and can focus on tours and renewals.
Can we combine on-site management with Luxer One® lockers?
Absolutely, it's the highest-performing configuration. Lockers handle 70–85% of routine parcels via resident self-serve, and the managed on-site program handles oversized, refrigerated, and exceptions. Overall labor drops sharply and resident satisfaction rises.
What onboarding does a new site require?
Two to three weeks. We handle carrier notifications, resident communications, signage, workflow documentation, and staff training so the property team has minimal lift.
Learn more before you talk to Angela
Ready to see a Luxer One® configuration for your property?
Get a tailored quote in under 24 hours — backed by our written Price Protection Guarantee.
Request Angela's tailored quote
Tell us about your property. Angela will send a tailored On-site Package Management configuration and pricing, backed by our written Price Protection Guarantee.