Why properties make the switch
ButterflyMX started as an intercom company and later added package rooms. For pure package management at multifamily scale, Luxer One® is a more mature platform: the highest-rated resident app in the category, every major carrier delivering directly into lockers, refrigerated locker options, and a 24/7 US-based support SLA.
Two paths — packages only, or packages + access control
Option A: Keep ButterflyMX for intercom, add Luxer One® for packages
Simplest, lowest disruption. Your ButterflyMX intercom keeps running. Luxer One® handles the package problem separately. Total install runs 4–6 weeks.
Option B: Full replacement with Luxer One® + Luxer Access
Luxer Access is Luxer's unified access-control ecosystem: video intercom, mobile credentials, common-area access, visitor management, and native package-locker integration. Property teams and residents get one app, one vendor, one bill.
Timeline
- Week 1 — Site survey, ButterflyMX contract review, quote
- Weeks 2–4 — Hardware order and staging
- Weeks 5–6 — Resident communication (2-week and 2-day notices)
- Week 6–7 — Install day: lockers go live, carrier credentials issued
- Week 8 — 30-day check-in with your Luxer One® account manager
What the switch delivers
- 75–90% reduction in package-handling staff hours
- Fewer resident "where's my package" tickets
- Refrigerated locker option for grocery and meal-kit deliveries
- Written Price Protection Guarantee via Locker Solutions