How to build the payback case
- Log staff hours spent logging, storing, and handing off packages for two typical weeks
- Multiply by your loaded hourly rate to get annual package-handling labor
- Add the soft costs: lost-package claims, resident complaints, and front-desk interruptions
- Compare that annual figure against the monthly financed payment in your quote
- Bonus lift: fewer claims, higher resident retention, and a real amenity to show on tours
What drives the number up or down
- Locker mix — more large slots = higher unit cost
- Location — outdoor kiosks need electrical and pad; indoor systems need floor space and network
- Refrigerated add-on — cold and ambient zones add hardware and power requirements
- Package room combo — pairing a smart package room adds access control, cameras, and room build-out