The short answer
Amazon Hub Locker+ is a retail-oriented pickup network that Amazon owns and places at properties for convenience. Luxer One® is a purpose-built multifamily package locker system that the property owns and that accepts every major carrier. For an apartment community trying to solve the daily package-management problem across USPS, UPS, FedEx, Amazon, and DHL, Luxer One® is almost always the better fit.
Carrier coverage — the deciding factor
Roughly 60–65% of resident packages come from carriers other than Amazon. Amazon Hub Locker+ is optimized for Amazon shipments and Amazon returns; support for USPS, UPS, and FedEx is inconsistent and location-dependent. Luxer One® accepts all major carriers with no per-package fees, meaning the locker actually reduces staff workload rather than shifting it.
Ownership, branding, and control
With Amazon Hub Locker+, Amazon typically owns the unit and controls placement, branding, and pickup workflows. With Luxer One® indoor lockers installed through Locker Solutions, the property owns the hardware outright, controls branding, and decides which carriers get delivery credentials.
What Amazon Hub falls short on
- Amazon-first carrier priority — limited USPS/FedEx/UPS support
- Amazon retains hardware ownership and placement control
- Branded to Amazon, not your property
- No refrigerated or package-room options
- No dedicated multifamily resident app
Where Luxer One® wins for multifamily
- Accepts every major carrier (USPS, UPS, FedEx, Amazon, DHL)
- Property owns hardware — 10-year lifespan
- Highest-rated multifamily resident app
- Indoor, outdoor, refrigerated + package room configurations
- 24/7 support SLA + Price Protection Guarantee
- Nationwide install and service in all 50 states
Total cost of ownership over 5 years
Amazon Hub Locker+ has low or no upfront cost but limits control and carrier flexibility, which pushes package-handling labor back onto property staff for non-Amazon deliveries. Luxer One® has a defined, quoted upfront cost that amortizes across a 10-year hardware life. For a 200-unit community, most operators break even inside 18 months on labor savings alone. See real pricing at Luxer One pricing.